Tucson Cremation Services

"I took my dog Stella to get cremated, I considered her family.I’ll start with the good, they did a good job at first. They were very respectful and kind throughout the intake process. However when I went to pick Stella ashes, the manager confused her with another dog (Estella) so I almost got the wrong urn back. I can totally understand that, it’s an honest to confuse the two names. However when they gave me Stella urn they gave a different one that we didn’t pick out. I brought it to the managers attention since she was the only one working and she said no that’s the right one. We have you down for that one. I told her that’s not the one we choose and paid for. She said that’s the one I paid for and if I wanted the other one it would be more 60-70 dollars or so. I told her I shouldn’t have to pay more for a mistake on their end. She basically said you get what you payed for, even though this was a mistake on there end. I asked to speak with the manager and she said she was the manager. I told her you are a manager then you need to make this right. Your asking me to pay more for a mistake that you guys made, not only that but now that my Stella is finally resting, your going to open her urns to transfer them. To me that not consideren or compassionate at all. They have good reviews and they probably earned it. This is my review and they definitely earned it"

"My husbands father passed away in January of 2023. He was cremated by Tucson Cremation Services. We made payment as we could, but just didn’t have the money to pay for the ashes to be shipped. We live in California and finances are tight so we had a hard time paying for the shipping, so they stored the remains. In May of 2024, they decided to ship the remains to us at no cost. They have always worked with us since day one, money was never their main concern. They have genuine compassion. I cannot recommend them enough."