Idaho Humane Society Veterinary Medical Center

"I had an appointment for my dog to look at his ears a few days ago. The only time they could get him in was 4:30 which is not a time you want to be in traffic in a city like this. I left my house early, but the traffic was horrible due to an additional accident. I called the hospital and left a message that we would be about 5 minutes late. When we arrived at 4:35 there was a line to the front desk. We waited for 10 minutes in the line before they called us up. The assistant came from the back, I'm assuming from a break. When she called us up she informed us that my dog could not be seen because we were late and the nurse came out and called us at 4:40 and no one answered. At that time we were in the line. I stated I heard no one call anyone in at that time. Which by the way she could not have known because she was not there. In a disrespectful tone she said, "Well, I disagree with you!" At that point, I told her we would be looking for another vet office with more respectful assistants. With the same tone, she asked if I wanted my dog's records. I would understand if I would have gotten there at 4:45, but I was there at 4:35 and left a message. On top of her attitude, this was the 2nd time she had been rude to me in the last 2 months. I can't remember her name or I would share it. I know she sits at the back of the desk and is slightly chubby, that is just a description, not a criticism. I would recommend being 15 minutes early to this place and not going to the woman at the back of the desk on the left."

"They truly care and take wonderful care of our pets. We have seen them for regular vet visits/ exams, as well as end-of-life care. The staff is knowledgeable and kind and the prices are very reasonable."

"The staff is patient and thoughtful. They have always treated my pets and me with kindness and genuine concern. Unfortunately, when I go there it's usually to have one of my elderly or sick rats put to sleep. They offer the service at a more cost effective fee than anyone else I have found in Boise. I appreciate the work they do and I recommend them."