High Meadow Pet Crematory

"My dog passed away yesterday and Joyce called today to make arrangements regarding his cremation. She did not express her condolences when starting the conversation; she started it as a business transaction with no empathy or friendliness. There was some confusion because my husband had looked at the urn choices at the vet's office and I did not have the choices available. I had to go on high meadow's facebook page while on the phone with Joyce, which was not a user-friendly experience. And then I had to go over different sizes/styles, which would have been fine if she were paying attention. I had to tell her the same thing repeatedly, and I could tell she wasn't listening when she referred to my dog several times as "she" although my dog clearly had a male name and I had referred to him as "he" throughout the conversation. At one point she argued with me about the appropriate size urn for my dog even though I was standing in front of another urn I had of another dog who had been the exact same weight and I was measuring it with a ruler. Overall, I was very surprised by her tone. I see the older, good reviews here so maybe she's been doing this too long or it was a bad day. I have provided this critique to her directly and she has appropriately apologized but did not deny the specifics that I have mentioned. She made a bad time even worse and I would not recommend this business. I told her that I would be posting this online."

"I want to thank them so much! I had to say good bye to my fur baby of 8 years and was out of state so they picked him up from hospital and we had him cremated. Picked up his ashes and he explained all to me also gave me option to purchase an urn which must say very reasonable price also got a necklace again very reasonable and they took time to transfer ashes into both for me. They were so nice and let me take my time in picking urn didn’t rush me in my decision. I recommend them for your very sad time in all that they do to help in the very sad situation . Again thank you for all you did to help me through this sad time but now he sits on his shelf and is at home with us where he belongs!"

"July 6 our beautiful lady crossed the rainbow bridge and I can’t put into words how compassionate Joyce and Jim was with the whole process of selecting a casket, Jim stayed after hours until I was able to get there from Pittsburgh!!!"